Return and refund policy

This Return and Refund Policy applies to purchases made through the Trammell Lifestyle LLC website. Our store is owned and operated by Trammell Lifestyle LLC.

By placing an order on our website, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.

Section 1 – Return Eligibility

Our store sells physical products only — metal and wooden wall art, including UV-printed metal signs and decorative panels. We do not offer digital or downloadable items.

Most of our designs are available in several sizes. Please check the size you select before completing your order, as measurements are listed on each product page.

Customers may be eligible for a return or refund in the following cases:

The item arrives damaged during shipping
The item received is incorrect
The item received is significantly different from the product description
The item has a manufacturing or finishing defect
The package is confirmed lost by the shipping carrier
The item is not delivered within the expected timeframe

Returns based solely on a change of mind, personal preference, or an incorrect size selected by the customer may not be eligible.

Damage caused by improper installation, outdoor exposure beyond the product's intended use, or normal wear after delivery is not covered by this policy.

To submit a request, customers must provide clear photo or video evidence showing the issue. Requests without sufficient proof may not be approved.

Section 2 – Request Timeframe

Customers must contact us within 7 days of receiving the product.

Requests submitted after this period may not be eligible for review.

Section 3 – Refund Process

If a request is approved, a refund will be issued to the original payment method.

• Original shipping fees are non-refundable

• All requests are subject to verification of order details and the reported issue

Section 4 – Refund Processing Time

Once approved, refunds are processed to the original payment method.

Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days:

• Check your bank account or card statement again

• Contact your bank or payment provider

• If the issue persists, contact our support team

Section 6 – Product Support

If you experience any issues with your order, please contact us.

Depending on the situation, we may offer a replacement product or another appropriate solution.

If you have any other questions or concerns that are not covered by this policy, please email us and our customer support team will be happy to assist you.

Contact Information

Trammell Lifestyle LLC