Return and refund policy

Return and refund policy

This Return and Refund Policy applies to purchases made through the Trammell Lifestyle LLC website. Our store is owned and operated by Trammell Lifestyle LLC.

By placing an order on our website, you agree to the terms outlined in this policy. Please read this policy carefully before making a purchase.

Section 1 – Return & Refund Eligibility

Our store sells physical products only, primarily LED neon signs and customizable neon décor for weddings, businesses, sports spaces, special occasions, room décor, and other personal or commercial uses. We do not sell digital or downloadable products.

Our neon signs are generally made with an acrylic base approximately 1–1.5 cm thick, with LED lighting attached above the acrylic base. Each neon sign includes a light mode controller and compatible power supply, unless otherwise stated in the individual product description.

Products may be available in different sizes, designs, colors, and customization options. Please carefully review your selected product specifications before completing your order.

Customers may be eligible for a return, replacement, or refund in cases including:

  • The neon sign arrives damaged during shipping

  • The customer receives an incorrect product

  • The product received is significantly different from the confirmed order or product description

  • The product has a manufacturing defect

  • The LED lighting, controller, or included power supply is defective upon arrival

  • The package is confirmed lost by the shipping carrier

  • The order is not delivered within the applicable delivery period and is confirmed lost or otherwise eligible after investigation

Customers must provide clear photographs, videos, or other reasonable evidence showing the reported issue. Requests without sufficient evidence may not be approved.

Section 2 – Custom & Personalized Neon Signs

Many of our products may be customized with customer-provided names, text, logos, graphics, or other design specifications.

Because custom and personalized neon signs are produced specifically according to the customer's submitted information, these products generally cannot be returned or refunded solely because of:

  • A change of mind

  • Personal preference

  • An incorrect size selected by the customer

  • Incorrect spelling or text submitted by the customer

  • An incorrect name, date, logo, image, or other customization information submitted or approved by the customer

  • Minor color differences caused by screen settings, lighting conditions, or normal production variations

Customers are responsible for carefully reviewing all customization information before submitting or approving an order.

If we make an error during production that causes the finished product to differ significantly from the confirmed customization information, please contact us so we can review the issue.

Section 3 – Non-Eligible Returns

Returns or refunds may not be available for issues resulting from:

  • Change of mind or personal preference

  • Incorrect size or customization selected by the customer

  • Incorrect information supplied or approved by the customer

  • Improper installation or mounting

  • Improper electrical connection or use

  • Unauthorized modification or repair

  • Misuse, accidental damage, or neglect after delivery

  • Exposure to conditions outside the product's intended use

  • Normal wear and tear

  • Damage occurring after successful delivery that is unrelated to a manufacturing defect

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

Section 4 – Request Timeframe

If your neon sign arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Requests submitted after this period may not be eligible for review, except where otherwise required by applicable law.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label if the product arrived damaged

  • Video evidence when necessary to demonstrate LED, controller, power supply, or other functional problems

Please keep the product and its original packaging until your request has been reviewed.

Section 5 – Review & Resolution

After receiving your request and supporting evidence, our customer support team will review the order details and reported issue.

Depending on the circumstances, an approved resolution may include:

  • Replacement of the affected product

  • Replacement of an affected component

  • Refund

  • Another appropriate solution agreed upon with the customer

The appropriate resolution will depend on the nature of the issue and the results of our review.

Section 6 – Refund Process

If a refund is approved, it will be issued to the original payment method used for the purchase.

Original shipping fees are generally non-refundable unless the refund results from an error on our part, a defective or incorrect product, or where otherwise required by applicable law.

All refund requests are subject to verification of the order details and reported issue.

Section 7 – Refund Processing Time

Once a refund has been approved and processed by us, it will be returned to the original payment method.

Most refunds are reflected within approximately 5–10 business days, although the exact timing depends on your bank, card issuer, or payment provider.

The time required for your financial institution to post the refund is outside our direct control.

Section 8 – Delayed Refunds

If you have not received an approved refund after 10 business days:

  • Check your bank account or card statement again

  • Contact your bank, card issuer, or payment provider

  • Confirm that sufficient processing time has passed

  • Contact our customer support team if the issue remains unresolved

We will assist you with confirming the refund status where possible.

Section 9 – Lost or Undelivered Orders

If an order appears to be lost or has not been delivered, please contact us so that we can review the available tracking information and, where appropriate, investigate the shipment with our logistics partner.

A package that is delayed in transit is not automatically considered lost.

If the carrier or logistics provider confirms that the shipment has been lost, we will review the order and provide an appropriate resolution, which may include a replacement or refund.

Section 10 – Product Support

If you experience a problem with your neon sign, LED lighting, controller, power supply, or another included component, please contact our customer support team.

Depending on the circumstances and the results of our review, we may provide troubleshooting assistance, a replacement product or component, a refund, or another appropriate solution.

For any questions or concerns not specifically addressed in this policy, please contact us and our customer support team will be happy to assist you.

Contact Information

Trammell Lifestyle LLC
2002 Adeline St
Hattiesburg, MS 39401
United States

Phone: +1 956-823-8638
Email: admin@trammelllife.com
EIN: 41-3382322